Using CloudAccess and Broadband to deliver Network Uptime

Jun 16, 2020Backup Internet Connections, Failover

Independent ISPs can combine LTE with a Broadband connection to improve customer uptime and compete against Rogers and Bell in Canada.

With businesses all around the world starting to get their “mojo” back (retail opening back up, restaurant patios being physically enlarged, hair salons welcomingback the shaggy (and those that need to fix their home-haircuts), the need for a reliable network that supports cashless transactions is increasingly necessary. The service industry need an affordable network solution that won’t let them down.

Sure, an enterprise could fork out $1000/mo. for a Dedicated Internet Access (DIA) connection to get a guaranteed uptime SLA. But how, for the SMB space, can a service provider offer anything more reliable than broadband if they don’t own the infrastructure, or can’t provide an uptime SLA? 


Enter CloudAccess.

CloudAccess is made for service providers who want to be able to offer network uptime (through link redundancy) to the SMB space where they may or may not own the network.

Using CloudAccess, service providers can combine multiple broadband connections (DSL, Cable, LTE, line-of-sight, etc.) to give their customers more reliability – essentially spreading the risk of downtime across multiple access networks.

barber shop internet down
CloudAccess uses the two or more network connections as parallel systems, and, as such, increases the overall reliability for the customer. If one connection fails, the other network (or system) is available to handle the customer’s traffic.
If a typical broadband connection has an uptime of about 99%, it’s down for just over an hour and a half per week. A connection with uptime of 99.99% is down only 1 minute per week. A DIA connection with 99.99% uptime would cost, in Toronto, anywhere between $500 to $1500 (depending on speed and your location). CloudAccess can be leveraged by ISPs to fill that void between broadband and DIA.

Combining two broadband connections (from different networks) using CloudAccess would give a customer 99.99% uptime, for less than half the cost of a DIA connection.

What’s more, CloudAccess is delivered on a static IP, which means that a transaction or an application session won’t fail or have to be re-initiated – it will survive the outage. Unlike Rogers’s Ignite with LTE, ISPs offering CloudAccess can provide same-IP, session-persistent failover for customers.

If your customers are now reliant on supporting cashless transactions and ensuring operations run smoothly while they adapt to their “new normal”, CloudAccess should be in their communications closets.


Open up new market opportunities by bridging the gap between broadband (90 minutes of downtime/week) and DIA (1 minute of downtime/week) with an affordable alternative.

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