Problem

Lost Prevention dept. deployed high-resolution video surveillance cameras across all retail outlets. This service requires a minimum of 15mbps upload speed to operate. Over 250 of the 700 retail outlets in rural Canada are not able to activate this new service as the required internet bandwidth does not exist locally.

Solution

The ISP leveraged ethica’s CloudAccess to aggregate multiple lower speed internet connections where fibre was not available to deliver infrastructure that supports video streaming to the Head Office.

Results

250+ sites successfully installed. Customer is extremely happy with the throughput speed and stability of the internet access across all rural locations

Problem

High speed broadband connectivity is now a requirement, even at sea. A Naval fleet is unable to maintain reliable highspeed internet communications after their ships leave port.

Solution

An ISP deployed CloudAccess, bonding Low Earth Orbit Satellite connections to deliver stable highspeed connectivity anywhere the vessel travels. The solution also eliminated the micro-outages that occur during satellite hops.

Results

The feedback from the Navy and seaman is extremely positive. The government has now approved CloudAccess for bonding any internet services moving forward, for both marine and stationary deployments.

Problem

An ISP started reselling Starlink Internet access to their business customers. Since they do not own the connection, they are “blind” on the health and performance of internet link making it hard to manage SLA commitments.

Solution

The Canadian ISP leveraged CA ILM to give them the best opportunity to meet their committed SLA’s using real-time alerting, remote access and speed test capabilities.

Results

This ISP partner has sold 115 Managed LEO (Starlink) sites that now include management for last mile performance oversight. The Operations team is able to proactively manage the customer experience, delivering on their SLA promise.