Path 1
Reducing Support Costs

Efficient Network Management Lowers Support Costs

With CloudAccess, ISPs manage network failures more effectively by keeping customers online during disruptions. Studies show that proactive network management reduces support costs by an estimated 25-30% compared to emergency, reactive support. By proactively monitoring and managing networks, ISPs can prevent issues before they impact customers, leading to fewer support tickets and lower operational costs.

Supporting Research:

• Techlocity: Proactive vs. Reactive IT Support
• Analytix IT: Benefits of Proactive IT Support

Path 2
Meeting SLA Agreements

Achieve 100% SLA Compliance to Avoid Penalties

CloudAccess helps ISPs meet Service Level Agreements (SLAs) by ensuring continuous internet access. With real-time failover, ISPs can avoid penalties and credits for SLA breaches, maintaining customer trust and protecting revenue.

Path 3
Increasing NPS for Happier, Loyal Customers

Boost NPS to Drive Customer Retention and Growth

Providing uninterrupted service with CloudAccess improves Net Promoter Scores (NPS), leading to happier, loyal customers, reduced churn, and organic growth as satisfied customers refer others. ISPs can establish CloudAccess as a standard across all connections to maximize customer retention.

Why Add CloudAccess Across All Connections?

Standardizing CloudAccess across all connections helps ISPs ensure reliability, reduce overall support needs, and maximize cost savings. This approach adds value, positioning ISPs as reliable, customer-centric providers and making CloudAccess a foundational service that saves money in the long term.